The Access Services Specialist reports directly to the Access Services Department Head, along with 7.0 FTE positions. They play a key role in the success of the department by providing support for Resource Sharing, Print Collections, and Reserve Units. They must be proficient in the procedures of these services, and have a thorough knowledge of the library’s policies and services and the ability to effectively communicate them to the library users.
This position has been designated as Hybrid.
The Access Services Specialist provides support in the Resource Sharing Unit of Access Services by searching/acquiring/processing materials through Interlibrary Loan (ILL) and Consortia Loan Service (CLS); pulling and shelving library material requested through ILL and CLS; and managing the activities and work of student employees during regularly scheduled shifts at Service Desks in Lauinger and Blommer libraries. This position supports the other Units within Access Service. Assignments vary to address cyclical, priority needs of the department.
The work schedule is 11:30 a.m. to 8:00 p.m., Monday through Friday. Schedules may change according to the needs of the department, including weekends, evenings, and holidays.
Minimum Qualifications:
- High School diploma – BA/BS preferred
- 1 to 2 years of library experience
- Thorough knowledge of standard library practices and procedures
- Familiarity with the role of academic libraries meeting the information needs of students, faculty, and staff
- Excellent oral and written communication skills
- Strong public service orientation
- Computer literacy, including ability to learn new software programs and technologies
- Familiarity with Windows Operating System and Microsoft Office applications, especially Word and Excel
- Familiarity with Google Apps, especially Gmail, calendar, and Drive
- Ability to lift up to 40 lbs. and push carts weighing over 100 lbs.
- Commitment to fostering an equitable and inclusive workplace, and ability to work effectively with a diverse faculty, students and staff.
Preferred Qualifications:
- Experience with automated library systems – for example, ILLiad, RapidILL, and OCLC WorldShare ILL
- Competence with Ex Libris ILS
- Experience with bibliographic databases, spreadsheets, and cloud storage
- Knowledge of high quality scanners, Internet resources, and tools
- Familiarity with reformatting technologies (Adobe Capture, Adobe Acrobat)
- Ability to adjust to periods of increased workflow and varying responsibilities
- Ability to work both independently and as part of a team in a complex, changing environment
- Ability to be diplomatic and negotiate disputes with stakeholders
The Georgetown University Library is an agile organization located in the nation’s capital, committed to advancing Georgetown University’s global leadership in academics and research, while also addressing the requirements of the changing landscape of higher education and the evolving nature of scholarly communication. By providing preeminent services, collections and spaces, the Library contributes to the creation, dissemination and preservation of knowledge, as well as the transformation of learning and research.
The Library is committed to recruiting and retaining a diverse staff dedicated to excellence in service, continuous learning, and leadership within the library profession. With diversity as one of its Library’s core values, the Library not only seeks to actively recruit and retain a diverse workforce, but also ensures the acquisition of a diverse collection of materials and a climate of openness and respect for all traditions, cultures, and ideas.
The Library actively promotes its values - lifelong learning, collaboration, leadership, quality, integrity, and diversity in its daily tasks. Whenever possible, the Library offers flexible work schedules and telework options, and supports continuous learning opportunities in order to achieve the highest quality of service that can be offered.
The safety and well-being of our colleagues and applicants is our first priority. For this position, the Georgetown University Library anticipates conducting on-site interviews for candidates in the final round. Please note that changes to the university and local health and safety guidelines may require modifications to the interview process, including a shift from in-person to virtual interviews, if warranted.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.