The Library Accessibility Support Coordinator works collaboratively as part of the Circulation Services unit within the Discovery, Access, and Assessment Department of the University Library. This position reports to the Circulation Services Manager and has three primary sets of responsibilities:
Answers questions, processes requests, and addresses concerns relating to the accessing and borrowing of library resources. Along with other staff in the unit, the position oversees the service point, preparing requests and circulating items from University Library collections, those of the Washington Research Library Consortium (WRLC), and others obtained via interlibrary loan. Collaboratively manage the unit’s student assistant and part-time staff, including responsibilities of hiring, scheduling, training, coaching, and evaluation.
Manages the University Library’s accessibility efforts to ensure that principles of universal design are followed whenever possible in offering resources and services to users. Works with other support service units on campus to incorporate the University Library in the University’s overall accessibility support efforts.
Takes the lead on assisting the Circulation Services Manager in troubleshooting user account issues related to authentication and authorization into online resources.
Minimum Qualifications:
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Bachelor's degree.
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1-3 years of relevant experience.
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Customer service and management/supervisory experience.
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Experience in accounting or handling financial/monetary transactions.
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Advanced Excel and/or other organizational/reporting software experience.
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Experience generating and analyzing reports.
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Experience working with a team to complete common objectives.
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Advanced ability to prioritize and multi-task, including the ability to reprioritize tasks to resolve urgent complex issues that arise.
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Attention to detail and excellent communication skills – both oral and written – are essential.
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Ability to solve problems, work without supervision, make evaluative judgments independently, and formulate exceptions to policies and procedures.
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Experience dealing with confidential information.
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Sound judgment with the ability to use discretion, maintain confidentiality, work independently, and complete projects by deadlines.
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Ability to resolve conflicts, handle stressful and/or emergency situations.
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Ability to participate in planning and implementing short and long-term goals, make evaluative judgments, formulate exceptions to policies and procedures, and work without supervision.
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Experience managing projects.
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Experience providing assistance with electronic resources access and troubleshooting related issues.
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Experience providing reference/research assistance.
Preferred Qualifications:
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Master's degree or equivalent.
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Some education or experience in library science and familiarity with library-specific systems.
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1-3 years of relevant experience.
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Experience using library management systems such as Ex Libris Alma/Primo VE/ other library support software such as Atlas Systems ILLiad/Ares, Springshare platform tools such as LibStaffer, LibCal, LibGuides / library authentication and authorization services like OpenAthens and EZproxy / University systems such as Workday, Colleague, ServiceNow, Microsoft Office 365, Canvas.
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Experience in library consortia.
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Experience supporting students with various disabilities.
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Experience implementing or supporting Universal Design principles related to end-user services.