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Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work.
About the Department/Unit
Library Systems and Assessment is a small team that makes a sizeable impact on both the day-to-day operations and long-term mission of the American University Library. We work with staff and faculty at every level and in every department of the organization to champion new technologies and enable data-driven decision making. The team places a premium on creativity, collegiality, and cooperation. We use our individual skills and knowledge creating tools and solutions for the whole of the Library.
Reporting to the Library Systems and Assessment Administrator, the Library Assessment Coordinator provides direction, coordination and support for ad hoc as well as ongoing library assessment work. This position will assist library units and centrally organize library assessment projects covering these three categories:
- Strategic assessments that support the library’s current and future strategic planning.
- Departmental assessments that evaluate a department’s day-to-day operations and services for future improvements or modifications.
- Targeted assessment activities that support internal or external needs.
More specifically, the incumbent will oversee the library’s master statistics tools, provide and store collection usage statistics, and organize information and outputs for assessment projects managed, developed, and/or executed by staff throughout the library.
- Under supervision and direction of the Library Systems and Assessment Administrator, ensures the integrity of library data by creating and documenting consistent, replicable methodologies for gathering statistics. Reviews and analyzes established workflows for gathering statistics, helping to automate them wherever possible. Identifies discrepancies and works to analyze and resolve them. Establishes common repository for library data in multiple formats; assists in the creation of dashboards and other means to visualize library data. Develops mechanisms for periodic review and streamlining of data gathering in order to minimize effort, maintain currency, and avoid redundancy. Reviews and recommends products and applications for tracking library statistics in consultation with relevant departments and consistent with local infrastructure.
- Compiles, analyzes, and reports library data to ensure that mandated statistical reports are accurate, complete, and timely. Coordinates the gathering of required statistics from internal departments and university libraries. Serves as the primary point of contact for questions about library data on a national, regional and local level, and is responsible for ensuring that externally reported or shared data is accurate, current, and consistent across platforms.
- Fosters a culture of assessment within the library in order to explain and advance the assessment agenda. Develops employee understanding of the purpose and applications for statistics gathering. Recommends baseline assessment knowledge, skills and abilities for library employees whose duties include measurement so that they understand assessment methodologies and applications. Integrates initiatives and advances shared goals as appropriate.
- Under supervision and direction of the Library Systems and Assessment Administrator, performs other related duties as assigned.
Position Type/Expected Hours of Work
Full Time, 35 hours/week.
Sr. Coordinator/Analyst A.
Required Education and Experience
Ability to design assessment projects, define research questions, and analyze data to improve services and programs and to guide decision-making.
Familiarity with assessment instruments such as surveys, focus groups, interviews, and rubrics.
Experience with data analysis, statistical, or visualization software applications (such as Excel, Tableau, SPSS, Stata, R, Microsoft BI).
Excellent interpersonal, communication (oral and written), organizational skills, responsiveness, and strong problem-solving.
Ability to work independently and as a team member to assess and shift priorities and to adapt a demanding and rapidly changing environment and with multiple stakeholders in ways that were both inclusive and data-driven.
Experience with project coordination;
Experience in an academic setting, preferably in an academic/research library.
Experience conducting user-experience analysis both through qualitative user observation and quantitative tools, particularly using Google Analytics.
Preferred Education and Experience
Master's degree or ALA-accredited Master’s degree in Library or Information Science.
Experience with Alma or Primo Analytics.
Experience with ORACLE BI.
Additional Eligibility Qualifications
Hiring offers for this position are contingent on successful completion of a background check.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
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American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.