Technology Administrator

Summary

The WRLC is seeking a proactive and engaged individual who enjoys solving technology problems, supporting users with varying levels of technical experience, and contributing to reliable day-to-day IT operations in a collaborative environment. Reporting to the Library Systems Supervisor and working as part of a small IT team, this role provides hands-on support for workplace technologies, end-user systems, and operational IT services. The successful candidate will bring strong interpersonal, technical troubleshooting, and problem-solving skills, an interest in continuous learning, and a service-oriented approach to technology support.

Description

Key Responsibilities

End-User Support

  • Provide timely, professional, and effective technical support to staff and WRLC member-library users in-person and via the consortium’s ticketing system.
  • Support users with hardware, software, operating systems, printing, peripherals, and common business technologies.
  • Provide occasional white-glove support to executive leadership.
  • Identify recurring support issues and recommend improvements to documentation, training, workflows, or technology.

Workplace Technology Administration

  • Administer core business applications and collaboration tools (e.g., Microsoft 365, Google Workspace).
  • Manage end-user devices, operating systems, printers, and peripherals including workstation provisioning, patching, endpoint security, and lifecycle support.
  • Manage user accounts, groups, MFA, and access controls in Windows, Microsoft, and Google environments.
  • Maintain technology inventory, asset records, and documentation.
  • Reports to: Library Systems Supervisor

Infrastructure Support

  • Coordinate with the Managed Service Provider (MSP) and technology vendors.
  • Provide initial troubleshooting for network and connectivity issues (e.g., WiFi, VPN, VoIP).
  • Perform routine server, cloud service, and infrastructure support activities, including SSL certificate maintenance, minor Microsoft Azure administration, and related operational tasks, in coordination with the MSP.
  • Escalate complex network, infrastructure, or service-impacting issues to appropriate internal or external resources.
Qualifications

Qualifications & Requirements

  • Associate degree or higher in information technology, computer science, or a related field.
  • At least 2 years of experience in technical support, IT operations, help desk, systems administration, or enterprise technology support role.
  • Ability to work independently, manage priorities effectively, and complete tasks and projects with minimal supervision.
  • Ability to work collaboratively in a small-team environment.
  • Familiarity with security practices such as multi-factor authentication, anti-virus, and secure account management.
  • Strong customer service skills with a professional, approachable, and solutions-oriented mindset.
  • Ability to clearly communicate technical concepts to technical/non-technical users.
  • Commitment to continuous learning and professional development, with interest in developing broader infrastructure, cloud, and systems administration skills over time.

Preferred 

  • Bachelor’s degree or higher
  • Experience in a library, higher education, nonprofit, or consortial environment
  • Experience with Azure cloud services.
  • Familiarity with project management practices
  • Certifications such as CompTIA A+, Microsoft Fundamentals, Azure Fundamentals, Google Workspace Administrator, or similar credentials. 

 

Work Conditions

  • Ability to lift and move computer equipment, peripherals, and related technology as needed.
  • May require occasional on-call or after-hours of work to address urgent or critical incidents.
About

Company Overview

The Washington Research Library Consortium (WRLC) was established as a non-profit 501 (c)(3) organization in 1987 to support and enhance the library and information services of nine partner universities in the Washington, D.C. metropolitan area. We accomplish our mission by expanding and coordinating services between research libraries and staff. The WRLC staff work from a facility located in Upper Marlboro, MD that also houses a high-density climate-controlled shelving facility.

Professional Development

The WRLC supports opportunities for growth, training, and continuing education. The person in this role will have opportunities to expand technical skills, lead projects, and develop deeper expertise in cloud services, infrastructure support, security practices, and IT operations.

Working at the WRLC

The WRLC is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

  • Total compensation includes an extensive benefits plan including health, dental and vision insurance and a generous 403b contribution and match outlined at: WRLC Benefits Summary 

Environment:

  • This is a full-time hybrid position with 4 days per week required in office to perform essential functions involving direct interaction with co-workers, managers, internal and external customers, and the operation or manipulation of equipment and materials located only on site.
  • 35-hour work week

Metadata Coordinator

Summary

The Metadata Coordinator manages the creation, enhancement, transformation, and loading of descriptive metadata for digitized resources in the university library’s digital collections platform and other library platforms to enable the discovery of digital collections. In cooperation with the Director of Technical Services and Head Archivist for Special Collections and Digital Initiatives, the incumbent manages metadata description projects for digitized materials in Archives and Special Collections. The Metadata Coordinator is responsible for developing and maintaining project documentation, workflow assessment, training, review, and quality control of Resource Description staff participating in these projects. The incumbent also Collaborates with relevant stakeholders to develop and implement metadata best practices, policies, and strategies for the library. Collaborates with relevant stakeholders to develop and implement metadata policies and strategies for the library. The incumbent supervises one Resource Description Specialist.

Description

Essential Functions:

  • Serves as the project leader for creating and enhancing metadata in the library’s digital collections platform for special collections. In consultation with the Director of Technical Services and Archives and Special Collections stakeholders, develops and implements digital collections metadata workflows and projects. Assumes primary responsibility for creating, enhancing, transforming or cleaning up metadata for digital collections. In conjunction with relevant stakeholders develops best practices and local policies for non-MARC metadata. Transforms and loads metadata into the library’s digital asset management system.

  • Serves as the primary point of contact for coordinating metadata projects between Archives and Special Collections and the Resource Description Unit in Technical Services. In consultation with stakeholders, prepares, assigns, and distributes metadata projects to Resource Description Unit staff. Performs quality control to ensure overall accuracy and consistency. Trains staff as on application of standard schemas, controlled vocabularies, tools and standard procedures for digital collections metadata creation. Develops and maintains project and workflow documentation for carrying out this work.

  • Implements harvesting and transformation processes to improve sharing and discoverability of metadata across systems. Performs MARC and non-MARC metadata mapping and transformations to facilitate data input, cross-system functionality, and platform migration that may include the digital research archive, institutional repository, archival finding aids, and the library management system. Uploads and organizes materials from batch and other large-scale initiatives in the library’s digital repository, in line with the repository’s inclusion criteria, creating and enhancing relevant metadata to improve discoverability of library resources. Leads or participates in cross functional teams to support metadata work across departments and platforms. Participates in and improves processes for university Electronic Theses and Dissertations (ETD) management in the library’s digital research archive. Collaborate with relevant stakeholders across the library to develop and implement best practices, strategies and policies for library metadata across platforms. Maintains awareness in developments and participates in implementing BIBFRAME, linked data, and developments in AI in cataloging and metadata functionality.

  • Hires, trains, evaluates, and supervises one full-time staff specialist and potentially part-time student assistants. Allocates work based on department priorities and library’s strategic goals.

  • Other duties as assigned.

 

Supervisory Responsibility:

  • One full-time Resource Description Specialist. Part-time students may also report to this position.

   

Competencies:

  • Prioritizing and Organizing.

  • Acquiring and Analyzing Information.

  • Evaluating and Implementing Ideas.

  • Developing Plans.

  • Managing Performance.

  • Making Accurate Judgments and Decisions.

  • Building and Supporting Teams.

  • Championing Customer Needs.

 

Position Type/Expected Hours of Work:

  • Full-time.

  • 35 hours per week.

  • Monday - Friday, 9am - 5pm.

  • Work modality is Hybrid 01 (on campus 3 - 4 days per week) after probationary period, or sooner, as determined by the department director based on progress towards understanding core job functions.

Qualifications

Required Education and Experience:

  • Bachelor's degree.

  • 2 - 4 years of relevant experience.

  • Demonstrated knowledge of metadata schemas, standards, tools, and their applications including, but not limited to, MODS, Dublin Core, XML, Getty TNG, Getty AAT, EAD, NACO, LCSH, RDA, MARC21.

  • Demonstrated experience working with digital repositories, institutional repositories, and library management systems.

  • Demonstrated project management and problem-solving skills.

  • Excellent oral and written communication skills.

  • Excellent interpersonal skill and strong orientation to team culture and cross-functionality.

  • Experience with XML transformation using XSLT and XSD and tools such as Oxygen, OpenRefine, and MarcEdit.

  • Experience working with metadata in Excel and CSV files.

  • Experience with batch maintenance, analysis, transformation of large record sets.

  • Demonstrated ability to implement standard metadata schemas and crosswalk data between schemas.

  • Ability to create and maintain workflow documentation.

 

Preferred Education and Experience:

  • Master's degree or equivalent.

  • 3 - 5 years of relevant experience.

  • Experience with library management systems and enterprise platforms such as Alma, Primo VE, OCLC Collection Manager and Connexion, Islandora, ArchivesSpace, Quartex, and Figshare.

  • Experience with Python or other programming languages or tools.

  • Familiarity with BIBFRAME, linked data principles, and generative AI technologies.

  • Experience cataloging electronic resources and non-monographic formats.

  • Supervisory experience.

  • Project management experience.

 

Other Duties:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About

Benefits 

AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.

Other Details

  • Hiring offers for this position are contingent on successful completion of a background check.
  • Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  • Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  • American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Head, Collection Assessment and Research Impact

Summary

About the Position:

Within the Collection Management department of the ARM division, the Head, Collection Assessment and Research Impact coordinates assessment of the Libraries’ research collections, whether owned, subscribed to, shared, opened, accessed, or otherwise made available to the George Mason University scholarly community. This position develops and provides services related to research and scholarly impact and serves as the expert on trends and issues in research impact. The Head, Collection Assessment and Research Impact supports and participates in collection development for the Libraries and supports the Collection Assessment & Research Impact unit. The position reports to the Director, Collection Management. They participate in committees, task forces, and/or workgroups as required to share knowledge, develop best practices, and implement and advance the work of the Libraries.

Description

About the Department:

The University Libraries fosters innovation, creativity, and imagination by facilitating and preserving access to scholarship and information, providing expert consultation in the research process, and actively teaching the effective and critical use of information. The Access & Resource Management (ARM) division works across the Libraries to support the University’s strategic goals and plan by acquiring, managing, and providing access to scholarly resources that enhance curricular and research needs. The division manages the lifecycle of the University Libraries’ scholarly collection from budget development to point of ordering to provision of access and all associated maintenance and assessment. The division is comprised of three departments: Collection Management, Discovery Services, and Access Services. The Collection Management department brings together the units of Resource Acquisition, Collection Assessment & Research Impact, and Resource Sharing to provide holistic management of the Libraries’ research collections. The Collection Assessment & Research Impact unit focuses on the assessment and analysis of the Libraries’ collections, the implementation of collection priorities, and the understanding and communication of the impact of research, scholarship, and creative contributions in alignment with those priorities.

Responsibilities:

Collection Assessment:

  • Oversees evaluation of the Libraries' research collections to help ensure they effectively meet the needs of its users and aligns with the Libraries' goals;
  • Works with the unit's Specialists to prepare product and program analysis for the Collection Management Council's review and use;
  • Works collaboratively with the Data Discoverability Unit in applying ever-developing and increasingly sophisticated methods for assessing all aspects of the Libraries’ collections and their use;
  • Assesses the intellectual component and usage of the Libraries’ approval plans and related models such as demand-driven or evidence-based purchasing of content; and
  • Maintains awareness of new developments in librarianship, information access, and assessment methodologies.

Research Impact:

  • Builds and maintains knowledge of bibliometric approaches, citation analysis, available data and resources in the field, and researcher profile development;
  • Provides resources and support for subject and liaison librarians to provide consultation for faculty and students on their research, scholarly, and creative impact, providing direct consultations in collaboration with subject and liaison librarians as time allows;
  • Works with data from a variety of sources, such as citation counts, h-index, journal impact factors, and altmetrics, to analyze institutional research impact; and
  • Develops and maintains a deep understanding of scholarly communication models and how these relate to the libraries' collections and institutional researchers in both quantitative and qualitative ways.

Collection Development Support:

  • Identifies collection gaps and areas where collections spending is misaligned with current curricula;
  • Supports and participates in collections planning and strategic decision-making for acquisition or cancellation using data; and
  • Negotiates product renewals in collaboration with the Director, Collection Management and Head, Resource Acquisition, as needed.

Supervision:

  • Sets clear performance goals that align with the Libraries’ mission and strategic plan;
  • Effectively communicates expectations to team member(s), organizes workflows to optimize productivity, and ensures clarity around roles and responsibilities;
  • Drives employee engagement and development by monitoring performance, providing actionable feedback, fostering professional growth through coaching and training, and promoting a collaborative work environment; and
  • Champions compliance by upholding university policies, legal standards, and ethical practices, and takes decisive action when necessary to address performance and/or behavioral issues.

Other duties as assigned.

Qualifications

Minimum Qualifications:

  • Master’s degree in related field, or equivalent combination of education and experience;
  • Considerable experience involving collection assessment in an academic or research library setting;
  • Experience with data analysis tools or approaches;
  • Supervisory or team lead experience;
  • Knowledge of trends, models, and best practices in scholarly communication;
  • Demonstrated knowledge of assessment methodologies, tools, and metrics used to evaluate academic library collections;
  • Demonstrates strong communication and interpersonal skills to convey complex ideas with clarity and impact to a variety of audiences working collaboratively with colleagues, vendors, and stakeholders;
  • Strong analytical skills, with the ability to collect, interpret, and present both quantitative and qualitative data to support decision-making; and
  • Ability to manage multiple priorities, meet deadlines, and adapt to evolving needs in a fast-paced academic environment.

Preferred Qualifications:

  • ALA-accredited Master’s degree in Library or Information Science, or an equivalent certified foreign degree;
  • Experience leading collection assessment projects in an academic or research library;
  • Experience evaluating research impact in a higher education setting;
  • Experience supervising professional staff in a collection assessment, research impact, or electronic resource environment;
  • Proficiency with integrated library systems, electronic resource management systems, and assessment tools;
  • Skill in presenting complex data in accessible formats for diverse audiences, including administration and faculty; and
  • Ability to develop policies, workflows, and best practices for collection assessment and research impact.
About

Instructions to Applicants: 

For full consideration, applicants must apply for the Head, Collection Assessment and Research Impact at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.