Responsibilities:

User Services & Engagement

• Provides customer service at the Fenwick Library service desk on the Fairfax campus, including circulation services and basic reference service;
• Maintains knowledge of circulation operations, policies and procedures in order to provide courteous service assistance to patrons;
• Explains and enforces library and departmental guidelines, policies, and procedures to provide accurate and satisfactory service and/or information to patrons;
• Responds to and resolves routine and progressively complex inquiries regarding library services, rules, regulations, policies, and procedures;
• Uses discretion and independent judgment to help resolve issues and provide exceptional service; and
• Serves as the lead in charge of library facilities and services when staff in library administration and/or supervisor are not available, and opens or closes Fenwick Library and/or work weekends as assigned. 

Student Spaces Management

• Manages study room bookings and student spaces in Fenwick Library, including managing the reservation system for the department;
• Interacts with library patrons to answer questions, resolve complaints, etc.;
• Reports problems with software or equipment to appropriate parties (DSS, physical plant, Admin coordinator, etc.);
• Tracks and maintains headcount data on a weekly basis to ensure all information regarding student space usage;
• Works with the User Services and Experience Coordinator and Facilities Manager to identify and adjust student spaces for noise levels and furniture needs;
• In conjunction with supervisors, determines best practices to ensure room access equitability (cancellations, exceptions, policy changes, etc.);
• Manages Fenwick Library’s Lost & Found: weekly, transfers Lost & Found items from the Information Desk to Access Services storage area, boxes previous week’s items and sends to Campus Police; and
• Maintains familiarity with Campus Police’s policies regarding lost items and sends items in adherence with their policies. 

Facilities Management Support

• Serves as the Access Services point of contact for facilities management, supporting facilities-related needs and issues as needed in coordination with Access Services managers and the Facilities and Operations Manager;
• Coordinates student workers for facilities management-related tasks and projects; and
• Reports building, facilities-related, or security issues using library and university processes and systems to engage Facilities or other appropriate departments as needed. 

Other duties as assigned

The AI Fluency and Computing Librarian is part of the Libraries' Science and Technology team, which serves the College of Engineering and Computing, the College of Public Health, and the College of Science, as well as several STEM-H multi-disciplinary university-level institutes and centers. The programmatic role of the AI Fluency and Computing Librarian is to assist with planning and readying the University Libraries in providing library resources and services that support the university's growing programs in artificial intelligence, computing, and other areas; this is achieved by providing instruction, reference, research consultations, collection development, and academic outreach. Additional duties will extend to such areas as collaborating with the library's Data and Digital Scholarship Services (DDSS) in providing research data support for faculty and students, grant assistance for faculty, and other subject liaison assignment(s) within the scope of the three aforementioned colleges and STEM-H institutes/centers. This individual will also work in collaboration with DDSS on data and applied AI-related efforts, and will collaborate with the Mason Publishing Group, the Collections Strategy unit, as well as with other library departments more broadly and across the university. This position participates in committees, task force, and/or workgroups as required to share knowledge, develop best practices, and implement and advance the work of the Libraries.

Responsibilities:

AI Fluency:

• Contributes to the university’s AI and computer science initiatives by coordinating AI educational programming provided by the Libraries;
• Serves as the Libraries' primary contact for general AI-related inquiries, providing initial consultation and directing requests to appropriate internal or external experts and resources;
• Acts as the primary subject matter expert in AI literacy, provides support for library instructors regarding AI literacy, and maintains current awareness of AI trends;
• Promotes scholarly discourse around ethical and innovative uses of AI;
• Tracks and shares outcomes of internal and external AI initiatives to inform strategic planning and demonstrate alignment with the university’s strategic AI goals;
• Represents the Libraries among university, consortial, regional, and national AI initiatives as appropriate; and
• Monitors and communicates AI-related policy developments within the Commonwealth of Virginia and at George Mason University. 

Reference and Research:

• Provides general and expert academic discipline-based reference and consultation, research assistance and course support, and reference service (in-person/virtual/hybrid) as scheduled;
• Develops and implements creative library services and programs to integrate collections with teaching and research, including maintaining content for the library’s online and print guides, as needed;
• Keeps abreast of curricular and program changes in assigned programs and follows trends in reference and information services, particularly in academic libraries; and
• Assesses the impacts and outcomes of reference/research services and programs in assigned subject areas and implements changes or improvements. 

Instruction:

• Uses general and subject-specific knowledge and resources, as well as current technologies and appropriate pedagogies, to develop and deliver high-quality instruction to faculty, staff, and students in Computing Sciences;
• Develops a strong understanding of the research and teaching needs of emerging AI and Computing Sciences programs in order to design new and enhance existing services in anticipation of these needs;
• Actively engages with faculty, students, and staff in the College of Engineering and Computing (CEC) to develop strong working relationships and partnerships;
• Participates fully in the research and teaching initiatives of the Libraries, including conducting workshops and training sessions, as needed;
• Attends training sessions to maintain and enhance skills; and
• Implements innovative ways of delivering information literacy with the advent of new technologies in consideration of diverse learning needs. 

Collection Development and Information Management:

• As subject area expert, and working closely with faculty from assigned departments, the AI Fluency and Computing Librarian selects, recommends, monitors, evaluates, and manages reference and research collections (in all formats) in the assigned disciplines to meet curricular and research needs. This is done in collaboration with another Computing Librarian with shared funding;
• Works with Special Collections to identify and acquire archives/other special materials;
• Participates in system-wide shared collection initiatives and activities, and as a member of the Science and Technology team, participates in setting and achieving annual goals and tasks as established by the team;
• Monitors trends and maintains knowledge, skills, and expertise with regard to relevant general and subject-area databases, relevant publishers/vendors, intellectual access mechanisms, resource formats, and library and information technologies; and
• Proactively supports initiatives in open access and sustainable collections, open science, and open data. 

Scholarly Communication, Outreach, and Engagement:

• In collaboration with the OER & Scholarly Communications Librarian and Data and Digital Scholarship Services, proactively supports researchers on scholarly communication models; promotes the use of open access sources and tools to faculty, students, and researchers; and helps researchers find, manage, and critically evaluate information and data, as well as affiliated research tools, platforms, and infrastructure. Builds internal and external partnerships to support this activity;
• Promotes library services, resources, and programs to the George Mason University community, and initiates and strengthens communication channels between the Libraries and programs by forming partnerships with faculty, staff, and students in assigned academic programs; and
• In collaboration with library colleagues, markets library services and programs at Fenwick Library, Mercer Library, and Mason Square Library, as appropriate. 

Service and Scholarship:

• Engages in university and professional service, and in research and creative work as outlined in the George Mason University Librarians’ Handbook and University Libraries Librarians’ Council Bylaws. 

Performs other duties as assigned. 

Major Duties and Responsibilities 

Online Learning & Instructional Design 

• Coordinate the design, maintenance, and assessment of asynchronous Digital Learning Objects (DLOs), including videos, tutorials, and research guides. 
• Manages library services content management platform (Springshare), coordinates content creation and maintenance, and provides statistical reports.  
• Serves as an instructional technology resource for fellow librarians, ensuring online pedagogy meets established accessibility guidelines (ADA compliance) and higher education standards. 
• Explores emerging technologies and stays current on trends in online learning and instructional technology. 

Electronic Resource Management & Access  

• Work collaboratively with the Electronic Resources Specialist to ensure all electronic resources are active, discoverable, and accessible through all access points. 
• Manages the electronic resources management system (ERM), link resolvers, database menus, and discovery platforms. 
• Coordinates the workflow for subscriptions, trials, renewals, cancellations, and processes related invoices with collection and acquisition colleagues. 
• Manages licensing of electronic resources in collaboration with collection and acquisition colleagues. 
• Troubleshoots end-user access issues in coordination with the Electronic Resources Specialist, university IT support staff and vendors. 
• Maintains platform, publisher, collection, and title updates. 
• Work collaboratively with the Electronic Resources Specialist to manage the batch loading and maintenance of records from database vendors and collect, analyze, and manage statistics regarding resource usage (including COUNTER standards), budget, and collection data to support data-driven choices and generate analytical summaries. 
• Oversees the bibliographic control of collection materials.  

Reference, Instruction, Collection Development, and Liaison Responsibilities  

• Serves as a subject liaison to students and faculty in assigned programs, selecting collection materials to support instructional and research needs. 
• Designs, delivers, and assesses information literacy and library instruction sessions both in person and online. 
• Provides comprehensive reference and research assistance through multiple modes (in-person, phone, email, and virtual), participating in evening and weekend desk rotations as required. 
• Participates as a non-voting member on appropriate Faculty Council committees, working collaboratively with faculty under the guidelines of the Faculty Handbook to support the University’s mission and vision. 

Other Duties and Assignments 

• Collaborates on or leads various teams, task forces, and committees within Library & Learning Services, across the University, and within external library consortia. 
• Maintains an active awareness of issues facing academic libraries through continuous professional development. 
• Performs other duties as assigned.

About the Position:

Reporting to the Associate Director, the Resource Sharing and Acquisitions Librarian leads VIVA's resource sharing programs and supports the renewal and acquisitions processes for the consortium's shared resources. Working with central staff and member libraries across the Commonwealth, the position advances the resource sharing capabilities of VIVA member libraries and supports collaborative initiatives that empower Virginia's academic libraries. Through strategic analysis of statewide needs, member engagement, and cross-institutional coordination, this position ensures that VIVA's resource sharing programs are responsive to the needs of Virginia's academic library community.

Responsibilities:

Resource Sharing

• Serves as the primary VIVA support to its resource sharing community, including standing committees, task forces, working groups, and advisory bodies;
• With the Associate Director, researches, evaluates, and supports the licensing of services and subscriptions that advance resource sharing capabilities across Commonwealth institutions. Leads the evaluation and communication of the programmatic impacts of resource sharing initiatives within VIVA; and
• Takes a proactive approach to problem-solving in a distributed environment.

Product Renewals

• In consultation with the E-Resources Librarian and the Digital Publishing Librarian, manages the standard renewal and acquisitions process for shared consortial products as well as opt-in subscriptions in a variety of electronic formats by member libraries, ensuring that annual subscriptions and purchases are accurate and completed in a timely manner.

Program Initiatives

• Contributes to the broader work of VIVA initiatives and task force activities across member libraries, as appropriate, including planning and executing other VIVA-sponsored conferences and events;
• Leads the planning of VIVA's annual Interlibrary Loan Community Forum;
• Implements project management frameworks for committee and program initiatives; and
• Supports the continued development of a distributed shared collection for the Commonwealth. 

Strategic Communication

• Monitors issues, trends, and best practices in resource sharing and acquisition processes within the higher education landscape;
• Stays current with resource sharing trends and communicates relevant developments to the consortium; and
• Contributes to the broader professional dialogue on behalf of VIVA. 

Other duties as assigned 

About the Position:

The Director, Digital Technologies and Services (DTS) is responsible for the Library Services Platform (Alma/Primo) management that supports all of the university’s four libraries (including the Law Library); IT infrastructure and inventory; online applications management and development, including for library content management and discovery tools; web services; desktop support; and other special technology projects as required. This position reports to the Associate Dean, Digital Strategies and Systems. The Director leads a range of library faculty and staff on both extended projects and time-limited assignments, collaborating with stakeholders throughout the libraries to build and maintain an understanding of user needs and available technology solutions. They participate in committees, workgroups, or projects, as required, to share knowledge, develop best practices, and advance the work of the libraries and other assigned duties.

Responsibilities:

Technology Infrastructure Management and Strategy

• Provides direction for the libraries’ primary services delivery platform (Alma) as well as the public-facing discovery system (Primo), administration of authenticated access sub-systems to provide content and services to local and remote users, IT infrastructure to include onsite and remote servers, online application development, web services to include the libraries' primary website (library.gmu.edu), and desktop support for libraries staff and public users;
• Provides a leadership role in the design, planning, development, management and enhancements of the libraries’ electronic resources and web presence;
• Contributes to areas of work within the unit, as needed; and
• Collaborates and coordinates with library departments in all aspects of information technology needs. 

Technology Services Change Management

• In collaboration with the Associate Dean, Digital Strategies and Services, evaluates emergent best practices and technologies that would improve the libraries' efficiency and effectiveness in IT operations and library system management and strategically reskills and directs DTS staff to meet shifting needs and requirements. 

Supervision

• Sets clear performance goals that align with the libraries’ mission and strategic plan;
• Effectively communicates expectations to team member(s), organizes workflows to optimize productivity, and ensures clarity around roles and responsibilities;
• Drives employee engagement and development by monitoring performance, providing actionable feedback, fostering professional growth through coaching and training, and promoting a collaborative work environment; and
• Champions compliance by upholding university policies, legal standards, and ethical practices, and takes decisive action when necessary to address performance and/or behavioral issues. 

Emergency Preparedness and Digital Preservation

• Develops and maintains a strategy to prevent, mitigate, and recover from data loss due to unexpected events;
• Conducts IT risk assessment; implements systems, such as backups and remote storage, to provide proactive mitigation; and creates and maintains documentation to support operational continuity; and
• Researches best practices and approaches for IT infrastructure to support digital preservation to ensure the long-term accessibility of digital assets. 

Service and Scholarship

• Engages in university and professional service, and in research and creative work as outlined in the George Mason University Librarians’ Handbook and University Libraries Librarians' Council Bylaws. 

Other duties as assigned

• Support the research and instructional needs of faculty, students, and researchers in the sciences, engineering, and related interdisciplinary fields.
• Conduct library instruction for undergraduate and graduate level courses in partnership with faculty, including partnering with GW’s first-year University Writing Program.
• Provide research consultations and services (chat, email) across disciplines.
• Participate in collaborative collection development and relationship-building with departments and research units to understand and meet their evolving needs.
• Provide expert guidance on scientific research methods and navigating scientific literature, reproducible research workflows, datasets, and data analysis tools.
• Contribute to workshops, outreach, and programming that advance data literacy, computational fluency, and research transparency.
• Contribute to strategic initiatives or teams within GWLAI, including efforts related to scholarly communication, open access publishing, open education, research impact and visibility, and/or data literacy and computational fluency.

• Support the research and instructional needs of faculty, students, and researchers in the Social and Political Sciences, with an emphasis on international affairs, political science, public policy, economics, and related fields.
• Conduct library instruction for undergraduate and graduate level courses in partnership with faculty, including partnering with GW’s first-year University Writing Program.
• Provide research consultations and services (chat, email) across disciplines.
• Participate in collaborative collection development and relationship-building with departments and research units to understand and meet their evolving needs.
• Provide expert guidance on Social Science research methods, statistical data analysis, visualization and use, text and data mining, and/or other quantitative and qualitative research methods.
• Contribute to strategic initiatives or teams within GWLAI, including efforts related to scholarly communication, open access publishing, open education, research impact and visibility, and/or data literacy and computational fluency.